Returns & Exchange Policy

Something not quite right? We take returns or exchanges. As long as your purchase is meets the requirements for returns/exchange, no questions asked! 

Returns Policy

  • You have 30 days from the date of purchase to file your return request
  • Your return must be unwashed and unworn, and must be returned in its original condition, including tags and packaging (excl. the shipping mailer)
  • You must supply the online order confirmation email as proof of purchase
  • You must agree to pay necessary shipping charges to return purchase to us
  • Your return must be shipped and the tracking number must supplied to Kaasiḏa within 7 days of return/exchanges request approval

Note: Kaasiḏa reserves the right to deny a return if it does not meet the conditions above. Kaasiḏa will not be responsible for any lost of stolen shipments - purchase or return.

 

Submitting a Return or Exchange Request

  • Ensure that your return meets the requirement listed above
  • Simply, visit our returns portal and enter your order number along with the email address that you used to make the purchase
  • You will be presented with three options - Replacement, Refund and Store Credit. Choose the option that suits you and proceed to complete your request
  • Once approved, send the item(s) back to us with a clear reference to your order number
  • Please ensure you use a protective bag and a registered/trackable form of postage as Kaasiḏa will not be responsible for goods that are damaged or lost in transit
  • Upon receipt of the items, we will undergo a quality check. Once cleared, you will be emailed your store credit or refund (excluding any shipping cost) directly to the original method of payment used for purchase

    Exchange Policy

    Items

    Timeframe

    Option
    Full Price Items
    30 days from the time of purchase
    Refund/Store Credit/Exchange
    Sale Items
    30 days from the time of purchase
    Refund/Store Credit/Exchange
    Clearance No Exchange or Refund -